1. Overview

At Aureva Industries Pvt. Ltd., customer satisfaction is our top priority. This Refund Policy explains the conditions under which refunds, cancellations, or replacements may be processed for our products and services.

2. Eligibility for Refund

Refunds are applicable only in cases where the product delivered is damaged, defective, or incorrect. Any such issue must be reported within 48 hours of delivery along with valid proof.

3. Cancellation Policy

Orders can be cancelled before dispatch. Once the product has been shipped, cancellation requests will not be accepted.

4. Refund Process

Approved refunds will be processed within 7–10 business days and credited back to the original payment method used during purchase.

5. Non-Refundable Items

Customized products, consumables, and services already delivered or used are non-refundable under any circumstances.

6. Refund Support & Contact

For refund-related queries or assistance, please contact our support team:

Email: refunds@aurevaindustries.in

Phone: +91 94151 83358

Website: www.aurevaindustries.com